Under-served and overwhelmed or underwhelmed and over-served?

October 1st, 2010

Title in need of work but for session suggestions I have two areas of interest:

I want to learn more about the possibilities of reaching under-served audiences and making new platforms more accessible for older users.  Feeling in need of conversation and brainstorming about – what, how, why, when, who for? etc. Very interested in the language museums and galleries use to communicate with their publics and their own perceptions and measurements for their level of success. Are the available evaluation tools any use? What is really being communicated? What do audiences really need?

Also, during the course of research for my thesis on multi-lingual interpretation I learnt that in 2008 only 9% of museum audiences in the US were from minorities and yet by 2034, the US will be a majority of minorities. According to a report by the Pew Internet and American Life Project in 2010, African Americans and English-speaking Latinos use cell phones at a much higher rate to access the web than whites (wow I hate all these classifications). Is any of this useful information and if it is why is it? Or, are these statistics irrelevant and detrimental?

2 Responses to “Under-served and overwhelmed or underwhelmed and over-served?”

  1. Natalia on October 5, 2010 1:19 am

    I’m interested in how these issues play out in online communities. A basic but important question in academia is how to increase faculty and grad participation in online initiatives. I’m particularly interested in distinguishing between page hits and engaged users and cultivating the latter rather than the former.

  2. Fran Osborne on October 7, 2010 1:26 am

    Many thanks for your comment Natalia. I know some academics who dabble and browse but I’m not sure what all the barriers to participation are.

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